MINDBODY Inc.

1.3 star rating Rating - based on 28 reviews & complaints
 
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Computer Software Services
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Customer Reviews, Ratings & Complaints
Complaint Posted 11/4/2018
Stay away!!!!
Raised prices again and tries to sell you on an "upgraded" version. NO option to opt out, prices wen up from $125 to $195. 56% increase just to keep the same functionality. They know you have no choice because if you don't comply the "downgraded"... Read More »
 
 
 
Complaint Posted 9/27/2018
Mindbody charges you for services you can’t use
Mindbody never took my account out of onboarding. I was charged for a entire year plus 30 days even after I let them know I wanted to cancel many times. I was being charged for services which were never provided. They would not let any appointment... Read More »
 
 
 
Complaint Posted 7/30/2018
Keep Raising Prices and Taking Away Features
They keep raising their prices and taking away features. They sent me an email telling me that they are humbled and grateful to have my business and they going to raise me to a higher tier unless I let them know that I don't want it. This is not t... Read More »
 
 
 
Complaint Posted 5/9/2018
👎🏼MINDBODY IS THE WORST!!!
THEY CONSTANTLY DISRUPT BUSINESS - The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not. They also choos... Read More »
 
 
 
Complaint Posted 3/12/2018
raised prices from 50 to 135 - no option to opt out
Canceled first days of February/ had to pay for February and March. Called and have record of reps telling me that my account was going to be canceled yet they still charged me again for March It's not about whats on paper or what the untrained r... Read More »
 
 
 
Complaint Posted 11/30/2017
aggressive sales. Will not stop pestering me
they call multiple times each week or email even when I've asked them to place me on DO NOT CALL sales people were aggressive and rude their service is mediocre and expensive. their are many more respectful companies that do the same thing and ar... Read More »
 
 
 
Complaint Posted 10/28/2017
Scam SCAM ARTIST
This is not a Trusted Business or site they promise to do Marketing or whatever your needs are for Business but soon as they get or receive your Banking info to draft your first Payment they then tell you about the no refund policy and the fact th... Read More »
 
 
 
Complaint Posted 9/18/2017
Check your mindbody invoice
Neil Shearer of the company suddenly decided to upgrade my subscription which I do not want on 24 August 2017 without my knowledge and agreement. I have since emailed their subscription department on Sept 5,Laura on Sept 7, Neil on Sept 9, Arianna... Read More »
 
 
 
Complaint Posted 9/13/2017
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Think LONG and HARD about doing business with them
This company tries their best to swindle you out of your hard earned money. I would not trust them with your business as they will get you in at a discounted rate then after you use their services for a while they will go up on the price, start br... Read More »
 
 
Business's response - on 9/13/2017
Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interi... Read More »
 
Complaint Posted 5/12/2017
You'll grow old and spend money trying to cancel your account
Unexplained and large price increases, as well as failure to inform me that certain features were in addition to the already large monthly base fee. When I went to cancel my account because it turned out not to be the right fit for my business, I... Read More »
 
 
 
Complaint Posted 4/8/2017
Worst Software Company
Another bullshit price increase! Apparently emails were sent out months ago. Yeah right! I never received and email before the last $10/month price increase. Nor did I receive one before this $30/month price increase. I would have most certainly n... Read More »
 
 
 
Complaint Posted 4/1/2017
Support has suffered
MindBody Online had excellent support up until the past 14 months. In the past, they provided us with excellent, skilled support. The tech agents actually understood the product and provided excellent support. NOW, since their "improvement", their... Read More »
 
 
 
Complaint Posted 3/31/2017
Good luck closing your account
I purchased Mind Body for my uniquely-designed yoga business. I did receive some training from the company to set up the software, but the training pertained more to a standard business model. I asked to be paired with a training specialist who co... Read More »
 
 
 
Complaint Posted 3/3/2017
easiest things to get into, are the hardest to get out of, never a truer word for this company
The app itself is cool, and easy to use. The service is horrendous. I ve only had a few times when I was stuck and needed more help than the online seminars, and could not get responded too. I am not sure if this is due to being in New Zealand,... Read More »
 
 
 
Complaint Posted 2/17/2017
Do your research before you commit
Our salon has been open since 2009 and we were looking to upgrade our system and get ready to expand. We chose Mind Body at the time due to all the functions. Unfortunately, the there are too many functions which makes it way too complicated. Ther... Read More »
 
 
 
Complaint Posted 1/31/2017
DON'T USE MINDBODY THEY ARE THE WORST WHEN IT COMES TO CUSTOMER SERVICE
So frustrating this company is. I have sent over 6 emails and tried calling only to be on the phone for over an hour not get through and then they call you back 4 hours later when you are not available trying to cancel this contract. Then they sen... Read More »
 
 
 
Complaint Posted 9/29/2016
TERRIBLE software, worse business practices.
Bottom line: This software does not do what it offers. More importantly, shady billing practices seriously impact their credibility. I was mistakenly billed for 3 months, and then flat out told that they would not correct the billing because I can... Read More »
 
 
 
Complaint Posted 2/24/2016
Stay away from Mindbody
Mindbody is a Terrible spa software company. The app is crap and has cost me money. Also, their processing company is a joke and all their hidden fees. Lots of wasted time and money with Mindbody and Transfirst (their processing company) Stay away... Read More »
 
 
 
Complaint Posted 12/6/2015
Tiny cells you cannot logically follow, a lot of ugly buttons that don't stand out, jenky drop down menus galore
I am a ux/ui lover and MindBody can suck a big one. The program on the backend looks like some jenky software spreadsheets. It's so so so complicated to buy an item, to charge a customer, to scan a card. They have a million ridiculous popup window... Read More »
 
 
 
Complaint Posted 5/28/2015
If you have problems, you will continue to have problems
We switched to MB 9 months ago. Customer complaints about setting appts online went up. The interface for doing so is not intuitive and so confuses our customers. The ONE thing we need from our service is to help set appts and present a easy, frie... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (877) 755-4279 Address   4051 Broad Street, Suite 220
San Luis Obispo, CA 93401
Website   Email   reviews@mindbodyonline.com
Contact   Simmons Other  
 
 
 
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