Mike M.'s review of j2 Global, Inc

j2 Global, Inc

         
Customer Reviews & Ratings
Complaint Posted 7/15/2010
. 1
. 0
Review 7/15/2010
I responded to J2/eFax's "Free 30 Trial" offer. I was immediately charged $27. Far from "free", right? The next day (6/21/10) I called, and was told by "gary.p@mail.efax.com" that I'd receive a refund in 3-15 days. I followed up a number of times as the credit was not appearing. On July 2nd I was told by "Dan B" that I would absolutely receive the refund by July 13th. On July 14th I still had not received a refund. I spoke with J2 representative Aragorn Hansard on 7/14. He provided a so-called 'transaction number' that was supposed to be verifiable through my credit card/bank, and assurances that a credit would be received in the 'next day or two'. I called my bank. They advise that the so-called transaction numbers are meaningless to them and are not even in their format. I have received no refund.

Several attempts to speak with someone in J2's accounting/finance are (most specifically, CFO Kathleen Griggs) have been unsuccessful. She has not returned telephone messages left for her. The same is true for other officers of the firm.

J2 is a firm that is perilous with which to business. I have not found them to be ethical, honest, trustworthy, etc. I do not find anything praiseworthy about J2.
 
 
 
Was this review helpful? (4)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 760-1112 Address   6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028
Website   http://www.j2.com Email   otp@mail.j2.com
Contact   Office of the President Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.