Feyi E.'s review of eBridge Interactive, LLC

eBridge Interactive, LLC

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Customer Reviews & Ratings
Complaint Posted 12/1/2011
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Liars!
This company is a scam! They get you by saying they are going to provide you a service and put your new business on google and bing. They also say that the first month is free. I spoke with them on the phone and asked them if there would be any automatic billing and was told no. They confirmed that I would have to agree to continue the service and I would not be automatically billed. Sure enough, two months later I see an additional charge for $100/month on my phone bill. When I called to tell them the issue and how I never agreed to their service they were very rude and did not even make any attempts. The first phone call I made to cancel and speak with a manager they told me the system was down and that a manger would call me back in 24 hours. Of course no phone call! I had to threaten them with a lawsuit and only then was I given half of what I paid back! Watch out. They bill through your phone bill so if you do not pay very close attention you will end up paying your phone company who will pay them. This company is very very bad and the customer service is ridiculous. The service they said they provided was easily done by a friend of mine for free. Do not sign up with this company!!! They will steal your money and then lie about it!
 
 
Business's response - on 12/7/2011
We run a legitimate business and our sales process is 100% legal. Below, we would like to share details from our response to the complaint Feyi E. filed with the BBB: During the initial sales call, made on 9/2/11, Feyi E. claimed that she was authorized to make billing decisions on behalf of the business and approved the 30-day trial period, upon which she affirmed that she understood that automatic billing would begin after the trial period. In order for a sales call to pass our QA department, customers must clearly state that they understand these terms. We then spoke with Ms. Emembolu again on 9/8/11. Ms. Emembolu was reminded of our service and provided instructions on accessing the client database to review and edit her business listings. Furthermore, there was reconfirmation of important information such as the trial ending period and invoicing through the business telephone bill. In addition, our Welcome Packet, a mid-month progress report, and a pre-notification letter were sent during the trial period. Our toll-free number is listed in all communications. Ms. Emembolu called our Customer Service Department to cancel the account on 11/15/11; after the account was billed twice. Our service was provided the entire time the account was billed. We incurred real costs in providing service to the business, which included launching an online marketing campaign that propels our client’s internet listings to the first page of organic search results on over 125 search engines, including search giants Google, Yahoo, and Bing. We are disappointed to learn that Ms. Emembolu did not recall our service and terms despite our multiple follow-up communications. However, we entered into a valid agreement and provided a legitimate service. We maintain our position that our protocols were followed to the letter in this instance.
 
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Additional Business Information
Hours   9-6 PST M-F Phone   (888) 993-2743 Address   318 North Carson Street #208
Carson City, NV 89701
Website   http://www.ebridgeinteractive.com Email   manager@ebridgeinteractive.com
Contact   Jim Stockman Other  
 
 
 
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