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Deceptive Sales Tactics
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Purchased Jacob Ladder X that arrived defective and non-working. Despite receiving a defective unit, the company refuses to honor pre-sales commitments made. Company stated in writing .".absolutely, any damaged machine or for any reason the machine does not function correctly, we will coordinate with the freight company to package it and return the unit, all fees would be paid and taken care of by Total Body Experts. We would of course have the manufacturer pay the costs but certainly not the customer. TBE would absolutely not expect a customer to have to do anything or pay any additional fee if the machine is not up to par. That would be awful."
Support team - Francis attempts to leverage bullying tactics, mince words and is outright condescending. Google search provides a link to review ALL customer reviews, however, the company deceptively only displays 5 star Google reviews on their website. Don’t walk RUN......
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