Action J.'s review of Step-N-Out

Step-N-Out

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Customer Reviews & Ratings
Complaint Posted 10/5/2011
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Review 10/5/2011
*The only reason I gave this place one star is because the rater won't allow for zero.* Yesterday I reluctantly went to this shop hoping to find some replacement heel tips for my stilettos. Because I had read the reviews about Harry first, I was very careful with my words, and extra careful to be calm and polite. In short, this man is a lunatic. When I asked if he sells heel tips, he looked at me as if I had just peed on the floor. So then I asked if he only does the replacement work, rather than sell the supplies. He said loudly “You cannot do this yourself.” When I politely told him that I have in fact done it myself, he demanded to know where I’d bought the supplies in the past. I told him in Los Angeles, where I used to live. Keep in mind that I had not raised my voice by any stretch of the imagination. He shouted at me to “Go back to Los Angeles! You don’t come to my store and yell at me!” I have no words for how irrational this man is. Even if you are desperate please do not give him any of your hard earned money. I can’t think of one good reason for this tyrant to still be in business, but my feeling is he has developed a sort of cultish “Soup Nazi” image that keeps people coming in just to see what he will do. And as for those "good" reviews? Trust me, they are coming from Harry himself.
 
 
 
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Additional Business Information
Hours   Phone   (805) 966-2299 Address   907 State St.
Santa Barbara, CA 93101
Website   Email   info@step-n-outsb.com
Contact   Harry Kim Other  
 
 
 
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