|
|
Unprofessional, rude sales people.
|
|
I was in the market for a 2013 Lexus SUV. I went to Newport Lexus dealership and test drove a car there. I was reluctant to purchase it after the test drive. However, the sales person told me: what if I give you a price that you can't say no. (The sales person's name was Mark.) I agreed to sit with him for price negotiation. He literally wasted two and half hours of my valuable time to just give me a quote. His quote was just $2K below the MSRP. I got completely disappointed with his offer. I gave him my final offer and left the dealership after that. I explained to him that my offer is based on what other local people paid for the same car with the same feature.
Few days later during the weekend, the sales person (Mark) called me and asked me if I am still interested to get a Lexus. I told him that I would only buy it if he can sell it $1K above what I already offered him the other day. He said he has a SUV Lexus in the inventory (in the lot) with less features that he would be able to sell it at that price. I told him that is not a problem. He asked me what time I can come to the dealership to seal the deal. I told him I would be there in an hour. So, I drove all the way from Los Angles to Newport Beach to Newport Lexus dealership and I was asking for Mark. As soon as he saw me he said that he did not think I would show up! He said he does not have any car at my price. Can you believe it?!!! I got completely shocked that he changed his words and wasted my weekend time that I could spend with my family. I expected him to apologize for breaking his promise and making me drive from LA to Newport Beach, but he was so disrespectful and rude. I left the dealership and called the manager. He did not pick up his phone and I left a message on dealership's manager (Allen) voice mail and complained about the way his sales person (Mark) treat the customer. It has been two weeks so far and he has not returned my call yet.
You would expect good customer service from a Lexus dealership, but that was far from our expectations.
In summary : Unprofessional, rude people in a beautiful facility.
|
|
|
|
|
|
|
|