Ty W.'s review of Fletcher Jones Motor Cars, Inc.

Fletcher Jones Motor Cars, Inc.

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Customer Reviews & Ratings
Complaint Posted 11/13/2010
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Review 11/13/2010
I bought a 2008 GL450 from FJ Mercedes at the end of 2008. The 09's were out already so I thought I would get a great deal. For the whole time I was there I told them I wanted a 3 year loan. I had my 9 year old with me and we were there over 5 hours. He was getting impatient so I signed the contract without looking at it carefully. Guess what? I got a four year loan instead and with the same amount of payment per month. I really feel I got ripped off but it was my fault because I signed it without looking at it carefully. If I add the total amount paid in four years plus the downpayment, I really did not get any discount at all.

The car did not come with a factory DVD system. They recommended another system; it looked great so I had no problem with it. About one year later the passenger side headrest started shaking so I took it back to the dealer assuming they would take care of it right away. Guess what? The warranty was only for 3 months and I had to pay $150 to get it fixed.

I really had enough with them, definitely not going back.
 
 
Business's response - by Client Care Manageron 11/17/2010
Hi Ty, I am sorry to hear of the misunderstanding that may have occurred. I would like the opportunity to review your account and reach a resolution. Please contact me at (949) 718-3000. Respectfully, Heather Lewis Client Care Manager
 
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Additional Business Information
Hours   Sales Mon-Fri: 8am-9pm Sat: 8am-8pm Sun: 10am-8pm Phone   (949) 718-3000 Address   3300 Jamboree Road
Newport Beach, CA 92660
Website   http://www.fjmercedes.com Email   hlewis@fjmercedes.com
Contact   Heather Lewis Other  
 
 
 
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