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Review 2/25/2011
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I hired the MV office to install tile, wood, base boards and carpet in my house. The job started I believe on Tuesday November 30th.
The tile was installed 1st and everything looked good. The installers were prompt, organized, very careful with our furniture and cleaned up everything when they were done.
The wood and base boards were 2nd. The installers damaged one of the tiles and did a poor job installing the base boards in every room upstairs. Many of the corners were not flush and many of the base boards were not adhered properly to the wall. They clearly rushed through the upstairs as the downstairs looked good. Additionally, this crew damaged two pieces of furniture as they carelessly stacked the furniture one on top of the other without putting any protection between pieces of furniture which produced scratches on some of the furniture. They also left garbage in my front yard.
The carpet was 3rd and the installers damaged some of the base boards taht were previously installed. They too left garbage in my front yard.
I spoke to Sheree (I do not know how to spell her name) on Tuesday the 7th when the carpet was completed and communicated that both the tile and base boards needed repairs and we needed base boards to replace the ones that were removed.
She scheduled installers for Saturday AM on the 11th. No wood installer showed up at all that day, only an inspector who looked at the areas of concern and agreed to fix / replace what was already agreed upon 5 days ago. He said the baseboards needed to be ordered and the installers would come to my house the following Friday to do the work. I expressed my concern as I was told by Sheree that installers would be here today and waiting another week was a huge inconvenience since we had several boxes of our belongings all over the house so we could accommodate the installers. We have been unable to prepare for Holiday decorations due to your company’s poor workmanship that had to be serviced. To my dissatisfaction, next week was the best he could do.
The tile installers didn’t arrive until about 3:00 PM that day and they brought the wrong tile so they were unable to replace the damaged tile. They said they would return Friday the 17th.
I had been waiting all day for repairs and none occurred.
I spoke to Sheree again on Tuesday the 14th to confirm the schedule and she said both installers would arrive on Friday. I explained to her that our electricity would be turned off until 12:00 PM so if they needed electricity, they must come after 12:00 PM.
The tile installers did arrive in the PM and successfully replaced the damaged tile. At 11:30 AM, I called Sheree to ask when the wood installers would arrive and she said she would find out and call me back. I did not get a return call so 1 hour later, I called again but she was not in the office and the woman I spoke to could not help me but said Sheree will be back in 10 minutes and will call me back. Sheree did not call me back. It wasn’t until later that PM, about the time the tile installers arrived that I spoke to Faith in the SC office and she explained that the wood installers quit on Thursday. Clearly, I was not happy to learn this a day later particularly since I had been asking for an update from the scheduler. Logically, one would assume that the scheduler would know if the installers were still employed or not. Faith called me back later on and told me different wood installers would come today between 1:00 and 2:00 PM. At 2:00 PM, they still had not arrived so I called Faith to ask for an update. She assured me that they “were on their way”.
They arrived after 5:00 PM on a Saturday.
I would also like to mention that during all this completely poor customer service, Monica, our salesperson, never called once to offer help or ask how things were going. My wife called her yesterday to provide an update and in addition to being very argumentative, a behavior she almost always displayed to me as well, she hung up on my wife.
After several weeks of excuses and missed appointments, an installer came over to fix the poor workmanship on the baseboards. The job still doesn't look very good but as many other reviewers noted, we were tired of dealing with them and accepted the results.
Subsequently, I spoke to Faith about compensation for having to take time from work and installers showing up late or not at all. She agreed to refund $150, clearly a sum token for a $14K job and lost wages on our end. After two weeks by and not receiving a check from them, I follow up with Faith. Unbeknownst to me, they increased the amount of one the invoices by, coincidently, $150 so they are not going to refund the money afterall.
I asked on more than one occasion to speak to the owner Jim Rad but he never called me. It was recommended to me to send him an email, most of which this review consists of. As expected, the coward never replied to my email.
Do yourself a favor, stay away from this company!
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