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Review 4/11/2010
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We hired Fab Show in June 2009 to install hardwood flooring in our Mission Viejo townhouse, including our stairway. We also had them install new kitchen & bathroom tile, bathtub, tile shower enclosure and new baseboards. The materials they used were of high quality, however we were very dissatisfied with their customer service after numerous attempts to get our job completed went ignored and we were left without a working shower or bathtub for several days. Their home office customer service team is very unorganized, non-responsive, and communicated poorly with the sales person and the work crew. Fab Show crew members removed all of our extra materials and repeatedly lied about returning it, to the point where we spent additional money to purchase extra wood planks and tile - which we had paid for with the contracted installation price. We wanted the extra material on hand in case of future damage to the flooring so we would have the matching product as replacement pieces. Our project should have taken about 4-5 weeks from start to finish, but because of their inefficiency it took several months. They did not come out and do a final inspection, which left us to pursue them repeatedly to get the crew out to fix and finish things. They even damaged part of our new shower plumbing during its installation and covered it up without telling us. When the plumbing didn't work correctly we pulled it off and discovered the damage, which they denied causing. Fab Show is a very frustrating company to work with, so much so that we cancelled the final phase of carpeting our bedrooms and will go with another company.
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