John B.'s review of EZ Rent A Car

EZ Rent A Car

Preferred Members
Golf Mill Ford
5.0 star rating 580 miles
Alliance Direct Lending, Inc.
4.4 star rating 2259 miles
WeBuyCars.com
4.7 star rating 2282 miles
Pierre Ford Inc
2300 miles
         
Customer Reviews & Ratings
Complaint Posted 5/6/2011
. 1
. 0
Review 5/6/2011
Just filed a BBB complaint against EZ Rent A Car. I had a car in March and in April I noticed a charge for $530 on my credit card. They didn't send me notice of the charge and I thought maybe an employee there was committing fraud. Their customer service department emailed me a traffic ticket after I contacted them. It was from a traffic camera and showed a picture of me stopped at a red light. I called the police and the court and the ticket was dismissed (sitting at a red light is what you're supposed to do - was some camera mishap). I sent the ticket dismissal form to EZ Rent A Car and it's been two months and they still haven't refunded me. They've stopped even answering emails. Hope the BBB can get a response out of them before I have to sue to get my money back. What terrible customer service! Fixes: 1) tell people if they got a ticket, 2) don't rip people off (pretty sure they're trying to keep the $530), 3) answer customers. My advice to consumers: if you can get a car for a similar price somewhere else, definitely go with another company, just in case there are any complications. Just had a rental with Hertz and I forgot my sunglasses in the glove box. They shipped them express to me! Think EZ would do that? I doubt it.
 
 
 
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (407) 888-0500 Address   2003 McCoy Road Suite A
Orlando, FL 32809
Website   http://www.e-zrentacar.com Email  
Contact   Keri Ellison Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.