Customer Reviews & Ratings
Complaint Posted 6/17/2015
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NO Communication
I wish I didn't Have to give them 1 Star. THEY ARE NOT A HONEST COMPANY. Ordered 1000 cooler bags for my FARM, Was told I would receive them on 2 weeks after I ordered them.... 2 weeks came and went. I need the bags for my customers. I Had to go out and buy NEW bags from 3 different stores and pay double without my logo on them. Called and talked to ROY who told me it was my fault because I should have paid more money and had it shipped sooner (why would I pay more when you tell me you will get it to me 4 days before I need it?) , LAURA DELL she tried to give a store credit for $100 for my next order... um no thanks. Also told me she would call me back in 30 mins it was over 2 hours before I had to called them back, ERICA no help at all. AL (or ell not sure how to spell it) who SAID she was going to make it better. She told me she has to discus it with her supervisor and would call and email me by noon the next day to tell me if they could give me a credit.... NO CALL, I called them and she is scrambling around and does NOT have an answer for me. My FAMILY, FRIENDS and 1000 + customers will be notified of our problems here. I also left a message with no return call for LUCY. The thing is all they had to do was communicate with me. NO ONE IS TRYING to make anything better. HORRIBLE customer service. I can not speak for my cooler bags because they would arrive 3 weeks AFTER I NEEDED and was PROMISED THEM. I WOULD NEVER RECOMMEND DISCOUNT MUGS TO ANYONE IF I DO NOT GET MY FULL REFUND SOON IT IS GOING TO BE A BIG PROBLEM.
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 11:00pm
Saturdays 9:00am - 6:00pm EST Live chat services 7 days a week
Phone   (800) 569-1980 Address   12610 NW 115 Avenue
Medley, FL 33178
Website   http://www.discountmugs.com Email   nimet@discountmugs.com
Contact   Amin Rahman-Ramjee Other  
 
 
 
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