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Review 6/18/2010
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In June of 2009 my sister and I went to Bally's Health club at 1914 S. Bundy Drive in Los Angeles, interested in signing up for personal training sessions and a possible membership for our other sister. We were approached by the gym's manger and offered a membership for my two sisters and I, at a family rate for the three us for what he told us would be a 1 year term. We explained that while there were two of us whom would definitely want to go through with it for a year, and that we were unsure of our others sister's desire to sign up. The manager assured us that it would be no problem; that to lock in our rate we could sign her up and if she did not want to follow through all we had to do was go back in and see him in the following 3 days so he could take her off of our membership. We went back the next day after talking to our sister, to cancel her membership and were told that he would not be in for a few days. So we asked if there was someone else that we could talk to, only to be told there was no one else who would be able to handle our request and that we would have to wait until he came back. We explained that we needed to talk to him within the 3 days so that we would not get charged for our sister. They told us that it would be still be ok, we could talk to him when he got back. So after checking in each day both in person and over the phone we were able to talk to him 5 days later, he told us that it was too late and our sister would have to come in for 16 visits and 3 personal training sessions with in the next 3 weeks and then we could cancel her membership with a letter. We explained that the reason we had to cancel her membership was that she could not come in, he said that basically was not his problem that he could not cancel her membership if she did not go through with the terms. He said we would have had to talked to him with in the three day window, we explained that we had done as he told us and tried to cancel with in the 3 days but he wasn’t there when we went in, did not return our phone calls and no one else would help us. He said that wasn’t his fault and any of the others should have been able to help us. We explained that we asked to speak to someone else and his staff told us no one else could help us.
It was at this point we went home and began to read through the contract to see if there was anything else we could do, and found out that the contract was not as we were told a 1 year contract but that it was a contract for 3 years. We have tried twice to cancel her membership to no avail. So lying manager aside, I can take that as our mistake, we should have read through it before we signed on the line, but the fact that when these details; about the misrepresented contract terms, avoidance of us when we tried to follow through with the proper cancellation procedures set forth by their contract and complete unwillingness of Bally’s employees to help, came out to corproate their only response was "it’s too late and to cancel we could pay off the remainder of our contract if we wish but there was nothing else they could do" goes entirely against better business practices .
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