John S.'s review of Kia Motors Finance

Kia Motors Finance

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Customer Reviews & Ratings
Complaint Posted 10/11/2012
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Kia Motors Finance Customer Service
Before I made my final payment to pay car off EARLY, I called Kia to find out the best way to get the title the fastest. The first person I spoke to told me to simply pay online but I couldn't get my title for 10 DAYS after they RECEIVED the payment. I called back to confirm with another customer service agent. They told me I could use Western Union but there was NO way to get title any earlier than 10 days after pay off date. So I continued to call them asking if they had received my rather large payment and they told me they had not. After 4 business days, the money was removed from my account. I called twice the next day to ask if the title would be released. They said I had to wait the 10 days again. I asked why. They put me on hold. I called back. The next person (#6) told me that if I had overnighted a cashier's check, I could've received my title in TWO DAYS. I don't want to challenge the competency of the workers but I cannot help but think they are not trained to handle customers. I called back once more and got a different run around where "Sheila" told me the DMV in my state had to release the title. So much for service. I called back the next day to give them my overnight address and business name. I called back twice more (to speak with different representatives) to confirm that they had my details correct so that I could receive the title on day 11. Unfortunately, I am still waiting for FedEx (it's day 12) because they did not properly address my title after I checked thrice to make sure everything was in order. I will not finance with Kia ever again. I made all my payments on time but almost lost out on selling my vehicle because I got the run around in TWELVE out of FOURTEEN phone calls I made to their customer service department. If you are just going to make payments and never need the title, then Kia will work for you. Beware though, money talks loudest. Once they had mine, they had my voice too. The interest rate wasn't worth it. Thank you.
 
 
 
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email   rkirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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