Ashlyn M.'s review of Parrotlet Birds

Parrotlet Birds

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Complaint Posted 8/4/2013
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Parrotletbirds - Buyer Beware
Matt, the owner clearly has problems. What he says over the phone, and what he actually does are two completely different things. I started a transaction with him over his website. After a day and a half he had not responded so I called him on the phone.
By the way, his phone message is just a guy saying "leave a message...". When I asked him why it does not say Parrotletbirds Aviary, he said he would not want his friends and family to hear that when they call the number. Right then I should have known this
was not a person with a professional level business. I told him which bird I was interested in on his website and he said he would send me pictures of the actual bird he was planning to ship. He never sent me any pictures. It was a Tuesday, and he said that
it was possible to ship the bird that Thursday, he would check availability. He sent me a request for information Wednesday morning to authorize the $25 deposit, which I sent him back right away, by mid Wednesday. I was very excited about getting a new bird
soon. Thursday morning I was hoping to hear that the bird had shipped, but I had not heard anything new. I left a voice mail on his phone... no answer.... I sent him an e-mail.... no response.... I waited until 2:00 pm before I started to get upset. I was
concerned that he was not professional, and now he had my credit card information and was not responding to my inquiries and had not shipped the bird or had the PROFESSIONAL COURTESY to let me know he was not going to make the Thursday ship date. I continued
to call and e-mail him into the night, but to no avail. Mid morning on Friday I called his number and he answered the phone. He gave me a 20 minute lecture on why he did not keep me up to date with what was going on. He said "My birds are the most important
thing to me, not the customer". I was busy with my birds. Then he came up with a "story" saying that BOTH his telephone and internet were down for a day... hmmm.... at this point I was not sure what to think. I asked him why he did not ship my bird on Thursday
as agreed. He said that he had not even checked with the airlines for availability yet. He said that he would ask me to pay by PayPal now, but that they have banned him. Then he went into a LONG dialog about that dispute with a friend and a series of PayPal
payments gone wrong.... At this point I figured I'm dealing with a really odd person, and told him I no longer wanted to do business with him. If you are considering working with Matt, it is at great risk in my opinion. :upset
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