Customer Reviews & Ratings
Complaint Posted 4/2/2012
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DO NOT USE THEM....THE OTHER REVIEWS ARE PROBABLY FAKE!
I WAS ONLY MOVING A TV, QUEEN BED, COUCHES, MY DAUGHTERS TOYS AND A STORAGE BOX THAT GOES ON TOP OF AN SUV. WHEN U CALL THEY ASK YOU WHAT ITEMS YOU WILL BE MOVING I THOUGHT I WAS BEING SMART QUOTING THEM MORE THAN I EXPECTED AND PACKING MYSELF. I QUOTED 10 BOXES TOTAL AND ONLY USED 5 AND YET THEY STILL MANAGED TO CHARGE ME 800 MORE. THEY MEN WHO PICKED UP MY ITEMS WERE SOOOO UNPERFESSIONAL THEY ASKED ME IF I HAD PROFESSIONAL CLEANERS AND PACKERS TO PACK MY ITEMS BECAUSE THEY WERE DONE SO NEATLY AND THEY HAD NEVER SEEN A PACKING BOX SPECIFICALLY FOR A FLAT SCREEN TV! SERIOUSLY! AND WHEN I TOLD THEM I DECIDED I DIDNT WANT TO USE THEM ANYMORE THEY SAID I WOULD BE CHARGED FOR THEM COMING. BECAUSE THEY ASK FOR 10% DOWN WHEN YOU CALL I THOUGHT MAYBE IT WOULD BE POSSIBLE FOR THEM TO CHARGE SINCE THEY HAD MY CARD INFO. WELL AS YOU KNOW I LET THEM TAKE MY ITEMS AND WHEN I GOT THE BILL THEY CHARGED ME EXTRA AND WHEN I ASKED TO SEE THE SQ. FOOTAGE ON THE TRUCK THAT I USED BECAUSE I WAS ABOUT TO MEASURE IT MYSELF THEY TOLD ME I COULDNT. BUT HOW CAN I QUOTE 10 BOXES AND ONLY USE 5 AND GO OVER THE SQ. FT? PLUS THEY HAD TO WRAP THE COUCHES IN BLANKETS AND USE TAPE. THEY CHARGED ME 6$ PER TAPE ROLL!! THEY SUPPOSEDLY USED 5 ROLLS BUT AFTER PICKING THE TRASH THEY LEFT I ONLY FOUND 3 EMPTY ROLLS. PLUS ON THE BILL THEY CHARGED ME MILEAGE ON THE QUOTE THEY EMAIL MILEAGE IS INCLUDED SO WHY DID THEY CHARGE ME AGAIN? NOONE COULD TELL ME WHEN I CALLED TO COMPLAIN. AND THEN TO TOP IT ALL OFF IM STILL WAITING FOR MY ITEMS TO BE DELIVERED I DIDNT ASK FOR STORAGE I TOLD THEM AS SOON AS POSSIBLE BUT YET ITS BEEN 4 WEEKS. THEY NEED TO START GIVING HONEST QUOTES IT WOULD HAVE BEEN CHEAPER TO SELL MY STUFF AND MAIL MY DAUGHTERS STUFF THEN BUY A NEW BED AND COUCHES.
 
 
 
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Additional Business Information
Hours   Always on the move! Phone   (877) 668-6687 Address   3001 Aloma Avenue #227
Winter Park, FL 92792
Website   http://www.movingonup.com Email   Info@MovingOnUpOnline.com
Contact   Lavie Tal, Owner Other  
 
 
 
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