Deluxe Rent A Car

1.2 star rating Rating - based on 9 reviews & complaints
 
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Deluxe Rent A Car Categories
Auto Sales, Finance, Appraise
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Customer Reviews, Ratings & Complaints
Complaint Posted 4/4/2011
Review 4/4/2011
Reserved rental car on their on-line. Great rate. Showed up to rent the car and a sign was posed at the entry advising their computer systems was down and everyone had to pay cash. No advance notice. The trade off was they would give a 5% discount... Read More »
 
 
 
Complaint Posted 3/16/2011
Review 3/16/2011
I wish I had read these reviews before my last trip to LAX. What a complete nightmare! They took over an hour to pick me up. One of the 3 times I called them they said it was taking longer for me because they didn't have a car for me and the drive... Read More »
 
 
 
Complaint Posted 3/6/2011
Review 3/6/2011
AVOID THIS COMPANY! We made reservations months in advance for our vacation in Los Angeles, received a confirmation from DeLuxe that very morning, and then were told when we arrived a couple hours later that they had no car for us and would do NOT... Read More »
 
 
 
Review Posted 1/15/2011
Review 1/15/2011
This is the second time I rent from Deluxe. A year ago I rented a Chrysler cruiser and I did not have any problems at all... However, last December, I rented again and this time I was disappointed because they charged me a deposit for $500 dollars... Read More »
 
 
 
Complaint Posted 1/5/2011
Review 1/5/2011
The absolute worst rental car agency in all of Los Angeles. I had a written confirmation in December 2010 for a vehicle at LAX and arrived to find they had no cars. I had to pay twice the amount at another agency. Deluxe refused to assist in findi... Read More »
 
 
 
Complaint Posted 1/1/2011
Review 1/1/2011
he Most Horrifying Experience Ever. I reserved a minivan two months before my trip to LA with four kids. My flight arrival at LAX was 10:30 PM. Called the Deluxe two days before just to make sure and was told that there is no mini van available.... Read More »
 
 
 
Complaint Posted 11/29/2010
Review 11/29/2010
Deluxe is continuing its history of fraud by charging 23x-30x the legal amout charged by the "State of California". They are Illegally charging VLF/CLF Vehicle Licensing Fees in excess of those enacted by the Governor in emergency legislation desi... Read More »
 
 
 
Complaint Posted 6/27/2010
Review 6/27/2010
CRIMINAL. Will never use Deluxe Rent-A-Car again. My daughter left her laptop under the seat, we returned immediately and it was GONE. The "manager" was not helpful, refused to review the security video footage and did not help in confronting the... Read More »
 
 
 
Complaint Posted 3/18/2010
Review 3/18/2010
I made a reservation from carrentals.com for a weekly rental for 206.94 plus taxes(confirmation nr LNS0034DF8) .I flew from new York to los angeles (lax)and waited for their shuttle to pick me up it took them more than an hour to send me a shuttle... Read More »
 
 
 
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Additional Business Information
Hours   Phone   Address   11101 South Hindry Avenue
Los Angeles, CA 90045
Website   Email   schavez@deluxerentacar.com
Contact   Stephanie Chavez Other  
 
 
 
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