Robert F.'s review of Gracious Style

Gracious Style

Customer Reviews & Ratings
Complaint Posted 8/15/2019
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Avoid Shopping from Gracious Style
We are an interior design firm and purchase home furnishings online for our clients. We purchased a very pricey set of silver plated flatware from this website. The flatware had enameled (orange) handles. The photo on the website was totally different that what we received. We purchased the flatware under the assumption that the photo on the website depicted the actual color of the product and it did not. Upon receiving the items, we contacted the vendor asking to exchange (not return) the items for another more expensive option. We pointed out that the website photo is completely different than reality and let them know that the item was unopened, still in the plastic packaging and boxes and in brand new condition. The vendor's response was that they would not accept our return and they suggested that we try to re-sell the goods on eBay. To us, this customer service is unacceptable. We spent over $7500 on this purchase and would have given Gracious Style a lot more business in the future. But this kind of service leaves us with no option but to never use this vendor again. Further, we will use any opportunity possible to relay to clients and colleagues to never purchase from Gracious Style.
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Additional Business Information
Hours   Phone   (888) 828-7170 Address   P.O. Box 491359
Los Angeles, CA 90049
Website   Email
Contact   Customer Service Other  
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